Customer Service

A fun and interactive training program designed to improve the level of customer service.

Objectives

• To give staff a better understanding of customer requirements and expectations.
• To further develop the level of customer service.
• To give staff the confidence to deal with internal and external customers.
• To clarify service expectations.
• To provide practical strategies for improving customer service to external customers.
• To provide customers with a level of service that satisfies their needs and exceeds their expectations.

Topics

• The art of giving good service
• Reconsider who your customers are
• The importance of body language
• What to do when you can’t say yes
• What makes customers difficult?
• The Feedback Process
• Why don't customers complain?
• Dealing with Difficult People
• Creating a strategy
• Action plans for improving customer service

Duration
Half day or one day